REFUND & RETURN POLICY
Last updated: August 2026
We want you to love your FitWisz gear. If something isn’t right, here’s exactly how returns and refunds work — no fine-print games.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return on any physical product. To be eligible, items must be unused, in their original condition, and in the original packaging.
HOW TO START A RETURN
- Go to our Contact page (fitwisz.com/contact-us)
- Send us your order number and the reason for the return
- We’ll reply within 24–48 hours with return instructions, including the return address
Please don’t send anything back before contacting us — returns sent without prior approval may not be processed correctly.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective (see below).
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or isn’t working as it should, contact us within 7 days of delivery with a photo of the issue. We’ll make it right with a replacement or a full refund — your choice. In most cases you won’t need to ship the damaged item back.
REFUNDS
Once we receive and inspect your return, we’ll notify you and process your refund within 5–7 business days to your original payment method. Depending on your bank, it may take a few additional days for the money to appear in your account.
ORDER CANCELLATIONS
If your order hasn’t shipped yet, we can cancel it — contact us within 12 hours of placing your order and we’ll do our best to catch it before dispatch. Once an order has shipped, it can no longer be cancelled, but the 30-day return policy applies.
EXCHANGES
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
NON-RETURNABLE ITEMS
For hygiene reasons, products that show signs of use cannot be returned. Sale items are returnable under the same 30-day policy unless marked otherwise.
QUESTIONS
REFUND & RETURN POLICY
Last updated: August 2026
We want you to love your FitWisz gear. If something isn’t right, here’s exactly how returns and refunds work — no fine-print games.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return on any physical product. To be eligible, items must be unused, in their original condition, and in the original packaging.
HOW TO START A RETURN
- Go to our Contact page (fitwisz.com/contact-us)
- Send us your order number and the reason for the return
- We’ll reply within 24–48 hours with return instructions, including the return address
Please don’t send anything back before contacting us — returns sent without prior approval may not be processed correctly.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective (see below).
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or isn’t working as it should, contact us within 7 days of delivery with a photo of the issue. We’ll make it right with a replacement or a full refund — your choice. In most cases you won’t need to ship the damaged item back.
REFUNDS
Once we receive and inspect your return, we’ll notify you and process your refund within 5–7 business days to your original payment method. Depending on your bank, it may take a few additional days for the money to appear in your account.
ORDER CANCELLATIONS
If your order hasn’t shipped yet, we can cancel it — contact us within 12 hours of placing your order and we’ll do our best to catch it before dispatch. Once an order has shipped, it can no longer be cancelled, but the 30-day return policy applies.
EXCHANGES
The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want.
NON-RETURNABLE ITEMS
For hygiene reasons, products that show signs of use cannot be returned. Sale items are returnable under the same 30-day policy unless marked otherwise.
QUESTIONS
Anything unclear? Contact us at fitwisz.com/contact-us — a real person will help you out.